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Terms & Policies

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Payments

For all the services contracted, certain disbursement should be made to hold the booking, on confirmed basis & the set of scales amount can be paid upon arrival in INDIA (Kerala) but absolutely before the initiation of the services. administrative staff hold the right to settle on upon the amount to be paid as proceed payment, based on the nature of the service & the time left for the initiation of the service. separately above in some cases like particular Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is mandatory to be sent in proceed.

Cancellation Policy

In the occasion of abolition of tour / travel services due to any preventable / inevitable grounds/s we must be notified of the same in inscription. abolition charges will be effective from the date we receive advice in inscription, and deletion charges would be as follows:
60 days prior to arrival: 10% of the Tour / service cost
45 days prior to arrival: 25% of the Tour / service cost
15 days prior to arrival: 30% of the Tour / service cost
07 days prior to arrival: 60% of the Tour / service cost

Less than 72 hours or No Show: No Refund

In case of Special Trains Journeys and peak season hotel bookings a divide abolition policy is applicable (which can be advised as and when mandatory).

Some cancellation and refund policies are out of our tender

Reimbursement for hotel payment will follow the hotel’s abolition policy
Train tickets cancellations will follow the Railway’s rule
Flight tickets cancellations will follow the airlines company rule
In case you cancel the trip after initiation, reimbursement would be restricted to a restricted amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Genius Holidays, will be under the exclusive jurisdiction of Court of cochin.

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